Inside this Website

	Customer Care and Quality Programs Includes Customer Care programs such as the CQP and support for Newbridge's users groups. Also includes Quality Assurance programs such as ISO 9000, the CSQP, internal auditing, process improvement, and the Continuous Improvement System.
	Documents Describes how to find a procedure, work instruction or other document, plus how to create, revise, or make obsolete a document
	Quality Metrics Describes the system of metrics formulae that Newbridge uses to track quality performance and customer satisfaction, and provides overviews of our recent performance
	FAQs and Links Answers to questions frequently asked about Customer Care and Quality and how to work with us, plus links to quality-related websites
	Staff Includes names, positions, phone numbers and e-mail addresses of CC&Q staff members